L4 - CV DMS - AURAIYA - UP W - BACL
GhaziabadFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Bajaj Auto in Ghaziabad. Needs 2+ years and an MBA or BA.
About the role
Field visit on risk cases & escalation of issue cases after verification Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month.
What you'll do
- Responsible for: Allocation of portfolio to vendor
- Achieving the bucket wise resolution as per the target
- Managing the Agencies & monitoring their performance
- Follow up of Process & Compliance
- Review cases with FOS / TL and work assignment basis the disposition code
What you need
- CRM
- Customer service
- Escalation handling