L4 - MC DMS - BHINGA - UP E - BACL
LucknowFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Bajaj Auto in Lucknow. Needs 2+ years and an MBA or BA.
About the role
Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio. Receipt book & Repo kits allocation and auditing periodically Agency billing closure within 60 days of the work completed month. BKT resolution with agency and FOs level need to be tracked & reviewed.
What you'll do
- Responsible for: Allocation of portfolio to vendor
- Achieving the bucket wise resolution as per the target
- Managing the Agencies & monitoring their performance
- Review cases with FOS / TL and work assignment basis the disposition code
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases
What you need
- CRM
- Customer service
- Escalation handling