MGR (SERVICE ANALYTICS & DIGITIZATION - PB)
MaharashtraFull-time5–9 yrsPosted 1 week ago
Senior analyst role at Bajaj Auto in Maharashtra. Needs 5+ years and a B.Tech or B.E..
About the role
To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.
What you'll do
- Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights
- Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS)
- Conduct root cause analysis of detractors and implement structured preventive measures
- Conceptualize and implement Customer Delight and Loyalty Programs for premium motorcycle owners
- Lead digital and IT initiatives to enhance brand experience
What you need
- Analytics
- Data analysis
- Business analysis
- Stakeholder management
- Root cause analysis
- Complaint handling
Good to have
- PowerPoint