Unit Manager - Operations and Service
PuneFull-time6–8 yrsPosted yesterday
Senior operations role at Bajaj Finance in Pune. Needs 6–8 years and a degree.
About the role
To provide support to the Internal Ombudsman in respect of case work activities by preparing synopsis of the customer complaints / Allegation being referred, tracking of IO recommendations etc. Duties and
What you'll do
- Analyze the complaints & escalations on receipt and review details in relation to casework quality and assessing submissions to the Internal Ombudsman
- Ensuring the cases are presented to the Internal Ombudsman in the agreed format with all supporting documents and related information
- Liaison with the Service team, SMT, RBI escalation teams to ensure required case level details are shared with the Internal Ombudsman in a timebound manner
- Produce or amend submissions where appropriate
- Prepare case level synopsis and share recommendations for actions to be taken with the Internal Ombudsman
What you need
- Excel
- Team management
- MS Office
- PowerPoint
- Customer service
- Problem solving