Service Engineer
PuneFull-timeJunior levelPosted over a month ago
Electrical and electronics role at Barclays in Pune.
About the role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
What you'll do
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
- Develop the support model and service offering to improve the service to customers and stakeholders
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
- Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment
What you need
- Maintenance