Service Desk Subject Matter Expert Workspace (mfd)

About the role

Hyderabad, IND, BASF Digital Solutions Private Limited, Digitalization, Permanent, IT and Digitalization, India Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

What you'll do

• Operational Excellence & Provider Steering
• Steer and manage Service Desk providers from a functional and operational perspective
• Manage and coordinate escalations across Service Desk providers and internal stakeholders
• Support Service Desk providers in root cause analysis and sustainable issue resolution
• Collaborate with Complaint Stewards to drive timely and effective resolution of service complaints

What you need

• ITIL
• ServiceNow
• Root cause analysis