[IN] Customer Success Manager
BengaluruFull-time5–6 yrsPosted 1 week ago
Mid-level customer support role at Benchmark Gensuite in Bengaluru. Needs 5–6 years and a BBA or MBA.
About the role
With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.
What you'll do
- Own and grow a portfolio of existing customers by driving satisfaction, retention, adoption, and measurable value
- Create and manage simple customer success plans covering priorities, milestones, risks, early wins, and success metrics
- Identify renewal, expansion, and deeper-engagement opportunities based on customer needs, usage, and adoption maturity
- Coordinate with delivery, support, product, and commercial teams to resolve issues and ensure a positive customer experience
- Proactively monitor customer health, adoption gaps, and value realization to help customers achieve long-term success
What you need
- Customer success
- Safety management
- MS Office
- PowerPoint
- Communication
- Machine learning
Good to have
- IoT