eCommerce Operations Analyst
BengaluruFull-time2–4 yrsPosted 3 months ago
Mid-level operations role at Bhartiya Converge in Bengaluru. Needs 2–4 years.
About the role
Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution.
What you'll do
- Oversee day-to-day site operations, ensuring optimal performance and timely resolution of issues
- Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement
- Act as first line of defense for site issues, triaging and delegating to appropriate partners
- Define and manage issue severity levels, ensuring appropriate prioritization and response times
- Track, document, and drive issues through to resolution, ensuring accountability across teams
What you need
- Excel
- Customer service
- Process improvement
- Incident response
- Documentation
- Problem solving