Program Manager
HyderabadFull-time8–12 yrsPosted 3 weeks ago
Leadership consulting role at Birlasoft in Hyderabad. Needs 8–12 years.
About the role
Production Support / Service Delivery Lead | 8-12 Years Experience Lead mission-critical Production Support engagements in a 24x7 support environment. Manage client relationships and ensure high customer satisfaction. Drive SLA adherence, service governance, and operational excellence. Handle incident, problem, and change management processes effectively.
What you'll do
- Lead mission-critical Production Support engagements in a 24x7 support environment
- Manage client relationships and ensure high customer satisfaction
- Drive SLA adherence, service governance, and operational excellence
- Handle incident, problem, and change management processes effectively
- Conduct root cause analysis and implement preventive actions
What you need
- Change management
- Agile
- Process improvement
- Project management
- Root cause analysis