Program Manager
HyderabadFull-timeMid levelPosted over a month ago
Mid-level consulting role at Birlasoft in Hyderabad.
About the role
Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model Manage client relationships and handle their expectations. Ensure services meet agreed-upon service level agreements (SLAs) Oversee service delivery processes and procedures Identify and rectify service delivery issues, including conducting root cause analysis.
What you'll do
- Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model
- Manage client relationships and handle their expectations
- Ensure services meet agreed-upon service level agreements (SLAs)
- Oversee service delivery processes and procedures
- Identify and rectify service delivery issues, including conducting root cause analysis
What you need
- Agile
- Project management
- Change management
- Root cause analysis