ServiceNow Platform Administrator
PuneFull-time4–6 yrsPosted 3 weeks ago
Mid-level software engineering role at Black & Veatch in Pune. Needs 4–6 years and a B.Sc, B.Tech or B.E..
About the role
We are seeking a ServiceNow Platform Administrator to own the operational health, hygiene, and day-to-day administration of BV's enterprise ServiceNow platform. This role is responsible for ensuring the platform remains stable, secure, performant, and aligned to enterprise governance standards.
What you'll do
- Platform Administration & Operations (Primary Focus - 80%)
- Instance Management & Platform Health
- Monitor platform health, performance, and availability across production and non-production instances
- Manage scheduled jobs, system logs, and platform monitoring dashboards to proactively identify and resolve issues
- Coordinate family upgrades, patches, and instance clones in partnership with ServiceNow and internal teams
What you need
- ServiceNow
- ACLS
- SOX
- Root cause analysis
- SOP writing
Good to have
- JavaScript
- ITIL
- Agile