Site Support Engineer
Bengaluru, Delhi, MumbaiFull-time2–3 yrsPosted 2 months ago
Junior IT support role at Black Box Careers in Bengaluru, Delhi and 1 more city. Needs 2–3 years.
About the role
As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward. Provide on-site technical support and troubleshooting for KVM and AV systems.
What you'll do
- Provide on-site technical support and troubleshooting for KVM and AV systems
- Perform site installations, configurations, and maintenance as per customer requirements
- Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities
- Collaborate with the sales team to understand customer needs and deliver tailored solutions
- Maintain accurate records of site visits, installations, and support activities
What you need
- Troubleshooting