Sr DAS Support Engineer
BengaluruFull-timeSenior levelPosted 3 weeks ago
Senior IT support role at Black Box Careers in Bengaluru. Needs a B.Tech or B.E..
About the role
The Senior DAS Support Engineer serves as the Level 3 escalation point and technical authority for distributed antenna systems and in-building wireless environments across healthcare and enterprise deployments. The role provides hands-on support for multi-vendor DAS and private LTE/CBRS platforms, with responsibility for complex incident resolution, system reliability, planned maintenance, and technical coordination.
What you'll do
- Technical Support and Service Reliability
- Provide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA, Corning ONE, SOLiD ALLIANCE, JMA TEKO
- Diagnose and resolve faults involving RF performance, fiber and coaxial infrastructure, system hardware, software, and management connectivity
- Support and troubleshoot private LTE and CBRS deployments, including Celona, Ericsson, Nokia, and comparable platforms
- Own the full incident lifecycle in ServiceNow, including triage, diagnosis, escalation, vendor engagement, service restoration
What you need
- Troubleshooting
- ServiceNow
- ITIL
- Hardware
- Preventive maintenance
- SAS
Good to have
- Telecom