Sr DAS Support Engineer
Bengaluru, MumbaiFull-timeSenior levelPosted over a month ago
Senior IT support role at Black Box Careers in Bengaluru and Mumbai. Needs a B.Tech or B.E..
About the role
Provide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA, Corning ONE, SOLiD ALLIANCE, JMA TEKO, and comparable platforms. Diagnose and resolve faults involving RF performance, fiber and coaxial infrastructure, system hardware, software, and management connectivity.
What you'll do
- Provide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA, Corning ONE, SOLiD ALLIANCE, JMA TEKO
- Support and troubleshoot private LTE and CBRS deployments, including Celona, Ericsson, Nokia, and comparable platforms
- Own the full incident lifecycle in ServiceNow, including triage, diagnosis, escalation, vendor engagement, service restoration
- Lead technical coordination with OEMs and carriers for advanced troubleshooting, equipment replacement, software defects, and service-impacting issues
- Analyze system alarms, health data, and recurring incidents to identify degradation and recommend corrective action before further service impact
What you need
- Troubleshooting
- ServiceNow
- ITIL
- Hardware
- Preventive maintenance
- SAS
Good to have
- Telecom