Process Doc Specialist

About the role

As a documentation specialist you are responsible for outlining a long-term process documentation storage and organization strategy, working with colleagues to ensure consistency of documentation practice across the Support team, and training Support employees on efficient documentation usage.

What you'll do

• Understand the business requirements, functional requirements or technical requirements of Support functions to identify improvements and develop documentation for…
• Analyze adoption of Support documentation and tools to determine efficacy and prioritize improvements
• Create new documentation or update existing documentation to accurately reflect changes in Support functions or processes
• Research, review, and collect available technical information as basis for Support documentation
• Suggest, refine and document improvements to Support documentation and processes

What you need

• Documentation