Technical Support l
RemoteFull-timeJunior levelPosted 1 week ago
IT support role at Blackboard. Remote.
About the role
As Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.
What you'll do
- Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2
- Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base
- Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers
- Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your issue until resolved
- Fluency in written and spoken English
What you need
- CCNA
- Networking
- SQL
- CRM
- Troubleshooting