Forward Deployed Engineer (Voice AI / Telephony) - Gov.
Bengaluru, AhmedabadFull-time5–7 yrsPosted 2 weeks ago
Senior customer support role at Blue Machines AI in Bengaluru and Ahmedabad. Needs 5–7 years.
About the role
We are seeking a Forward Deployed Engineer (FDE) who bridges the gap between deep software engineering, cutting edge AI agent orchestration, and client delivery. In this role, you aren't just writing specifications or handing off prototypes you directly design, build, deploy, optimize, and debug production AI agents end-to-end.
What you'll do
- End-to-End AI Agent Architecture: Design, prompt, build, and deploy production voice agents, including guardrails, conversation design, and tool-calling logic
- System Observability & Root-Cause Analysis: Read system logs, traces, and call flows to run rigorous root-cause analysis—proving whether an issue stems from prompt…
- Agent Evaluation & Funnel Optimization: Continuously monitor and optimize agent metrics (completion rate, hallucination rate, latency
- Extensive Travel:The role is based out of Bangalore and requires extensive travel across various states in India, depending on project and business requirements
What you need
- Python
- Java
- CRM
- LLMs
- Root cause analysis
- REST APIs
Good to have
- GCP
- ETL
- SQL
- Prototyping