IT Support Technician
BengaluruFull-timeHybrid3–5 yrsPosted over a month ago
Mid-level IT support role at Booking Holdings in Bengaluru. Needs 3–5 years and a diploma. Hybrid.
About the role
As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for a quality focused IT Support Technician who wishes to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company.
What you'll do
- Provide technical support to employees through face-to-face interaction (walkup), phone, chat, email, and remote support tools
- Troubleshoot and resolve hardware, software, laptop, desktop, mobile device, meeting room, and basic network-related issues
- Support onboarding activities including laptop preparation, software installation, account setup, and workspace readiness for new joiners
- Handle user account administration activities such as access management, password resets, onboarding, offboarding, and role changes
- Perform onsite IT support and maintenance activities to ensure smooth day-to-day business operations
What you need
- Active Directory
- Troubleshooting
- ITIL
- Hardware
- Office 365
- TCP/IP
Good to have
- Windows Server
- Intune
- ServiceNow
- IAM
- JIRA
- Compensation and benefits