CRM Junior Engineer with Devops
HyderabadFull-time1–2 yrsPosted 2 weeks ago
Junior DevOps and cloud role at Bosch Group in Hyderabad. Needs 1–2 years and a B.Tech or B.E..
About the role
worldwide realcon pvt ltd., sattva knowledge park, tower 1, 13th to 18th floor, plot no. 16, survey no. 83/1, raidurg village, serilingampally mandal, ranga reddy district, hyderabad,, 500081 telengana, India Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).
What you'll do
- Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center)
- Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences
- Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react
- Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing
- Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF)
What you need
- CRM
- Azure
- Microsoft Dynamics
- C#
- JavaScript
- TypeScript
Good to have
- REST APIs
- Power Automate
- Git