IN_RBIN_Deputy Manager/Manager - XC/QMC-IN
GurugramFull-time10–18 yrsPosted over a month ago
Leadership customer support role at Bosch Group in Gurugram. Needs 10+ years and a B.Tech or B.E..
About the role
41, Sector Rd, Block F, South City I, Sector 41, Gurugram, Haryana 122003, India Execute the customer warranty protocols and reduce external defect costs. Monitor the customer perception and define appropriate actions for customer satisfaction. Evaluate and manage customer requirements post approval and implement the same through plant quality
What you'll do
- Execute the customer warranty protocols and reduce external defect costs
- Monitor the customer perception and define appropriate actions for customer satisfaction
- Evaluate and manage customer requirements post approval and implement the same through plant quality
- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue & presentation to customer working level team
- Prepare data for customer Sr management meetings indicating quality status and concerns
What you need
- Root cause analysis
- ISO 9001
- IATF 16949
- Problem solving
- Escalation handling