Senior Customer Custodian - Quality Management Customer
BengaluruFull-time2–7 yrsPosted 3 weeks ago
Mid-level customer support role at Bosch Group in Bengaluru. Needs 2+ years and a B.Tech or B.E..
About the role
To manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer satisfaction Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
What you'll do
- Manage specific Customer(s) by communicating, engaging and resolving issues pertaining to PS-IN products (Traded + Manufactured in India) quality topics for customer…
- Conduct system level investigation for finding the root causes for quality issues, prepare and report for 0-km & field issue to customer working level team
- Monitor the customer perception and define appropriate actions for customer satisfaction
- Conduct PHA/Line walk for new customer projects
- Evaluate and manage customer requirements post approval and implement the same through plant quality
What you need
- Power BI
- Escalation handling