Technical Support Engineer (Rotational Shift)
PuneFull-timeHybrid2–4 yrs8 L–₹10 L a yearPosted open since mar 2026
Mid-level IT support role at Braves Offshore Management Services in Pune. Needs 2–4 years and a B.Tech, B.E. or B.Sc. Hybrid; pays ₹8–10 LPA.
About the role
Technical Support Engineer (Rotational Shift) at Braves Offshore Management Services. Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
What you'll do
- Acts as a customer advocate, responsible for resolving customer requests both internally and externally
- Responsible for handling Customer incidents/requests for technical assistance via phone or electronically
- Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake
- Diagnosis and resolution of Customer hardware and software issues
- Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments
What you need
- SQL
- Hardware
- Troubleshooting
- Networking
- Windows