Support Engineer
Navi MumbaiFull-timeJunior levelPosted open since mar 2017
IT support role at Bringle Excellence in Navi Mumbai.
About the role
All your information will be kept confidential according to EEO guidelines.
What you'll do
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Providing first level support on Desktops, Peripherals, and Office automation products
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets