Exams Services Support
NoidaContractHybridJunior levelPosted 1 week ago
Consulting contract role at British Council in Noida. Needs a degree. Hybrid.
About the role
Promote collaboration and ensure operational excellence across teams and functions. Prioritize and manage multiple open cases efficiently. Regularly engage with internal and external support teams to provide updates, monitor performance, and stay informed of system developments and releases.
What you'll do
- Manage exams effectively, ensuring smooth operations and service delivery
- Maintain and administer applications that support exam-related services, focusing on user and stakeholder satisfaction
- Ensure timely and appropriate execution of maintenance activities and minor system changes
- Support the full information lifecycle within the Exams business, ensuring data integrity and accessibility
- Coordinate with multiple teams to support various Exams business processes
What you need
- Stakeholder management
- ITIL
- ServiceNow
- Problem solving