Service Delivery Manager - Performance & Continuous Improvement
Greater NoidaFull-time15–27 yrsPosted 1 week ago
Leadership software engineering role at Bureau Veritas in Greater Noida. Needs 15+ years and a B.Tech, B.E. or BBA.
About the role
You are the hub's performance and improvement engine. You will build the Intelligent Command Centre that gives leaders one real-time view of service health across every tower. You will also run the continuous improvement system that moves the hub from stable operations to best-in-class service. We use the following session cookies, which are all required to enable the website to function:
What you'll do
- Intelligent Command Centre, SLA and KPI governance, continuous improvement portfolio, transition PMO support and hub quality management
- Transition and shared services set-up
- Design the hub's performance framework: a KPI tree, SLA definitions, data sources and a reporting cadence shared by all towers
- Capture and certify the pre-transition baselines for each country, so the hub can prove its value against the starting point
- Support the transition PMO with readiness scorecards, go/no-go dashboards and hypercare tracking for every wave
What you need
- Process improvement
- Six Sigma
- Performance management
- Root cause analysis
- RPA
- ITIL
Good to have
- SQL
- Power BI
- Data modelling
- Tableau
- Internal audit
- ETL