Claims Support Specialist - Insurance Follow-Up & Records Retrieval

About the role

We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

What you'll do

• Contact insurance adjusters to verify claim status and obtain claim information
• Follow up on Letters of Representation and claim acknowledgments
• Request and obtain police reports from law enforcement agencies
• Document all communications accurately within the case management system
• Track outstanding requests and follow up as needed

What you need

• Insurance
• Voice process
• MS Office
• Communication

Good to have

• Customer service