Service Center Team Manager
VisakhapatnamFull-time7–13 yrsPosted 2 weeks ago
Senior customer support role at C32511 Alfa Laval in Visakhapatnam. Needs 7+ years and a B.Tech, B.E. or diploma.
About the role
As a Team Manager in our Service Center, you will be responsible for supervising, motivating, and guiding a team to deliver exceptional service.
What you'll do
- Establish and maintain a strong HSE and quality culture within the team
- Manage and develop team capabilities to support the overall Service strategy
- Lead the team by providing clear direction and ensuring that employees perform with a strong customer-oriented mindset
- Develop, motivate, and coach direct reports while ensuring effective competence development
- Manage performance issues within the team appropriately and promptly
What you need
- Customer service
- Safety management
- Kaizen
- Lean
- Problem solving
Good to have
- 5S