Analyst, IT Support
RemoteFull-time2–3 yrsPosted over a month ago
Junior IT support role at Cactus Communications. Needs 2–3 years and a BCA, B.Tech or B.E.. Remote.
About the role
The ideal candidate will be responsible for desktop, laptop, and end-user application support, ensuring high availability, performance, and user satisfaction while meeting SLA commitments.
What you'll do
- Install, configure, and support Windows desktop/laptop environments (MacOS/Linux exposure is a plus)
- Provide L1 technical support to end-users via phone, email, chat, and remote tools
- Troubleshoot and resolve hardware, software, Office 365, Outlook/Exchange, Active Directory, printer, and basic network issues
- Manage incident and service request lifecycle using ITSM/ticketing tools, ensuring SLA adherence
- Perform remote troubleshooting, root cause analysis, and coordinate escalations to internal SMEs or external vendors
What you need
- Active Directory
- Office 365
- Windows
- Hardware
- Troubleshooting
- Customer handling
Good to have
- ITIL
- Linux
- Ticketing tools
- Root cause analysis
- SOP writing