Associate Customer Service Manager
RemoteFull-time2–3 yrsPosted 2 weeks ago
Junior customer support role at Cactus Communications. Needs 2–3 years. Remote.
About the role
We are looking for a proactive and customer-focused professional to support our Japanese clients across pre-sales and post-sales interactions. The role requires timely, accurate, and professional handling of client queries in a dynamic environment where processes and business requirements may evolve frequently.
What you'll do
- Handle and respond to Japanese client queries related to pre-sales and post-sales services
- Understand client requirements and provide accurate, clear, and timely responses
- Coordinate with internal and global teams to resolve client queries and ensure a smooth customer experience
- Follow established processes, service standards, and turnaround-time requirements
- Maintain complete and accurate records of client interactions and required follow-up actions
What you need
- Customer service
- Sales
- Problem solving