Contractor, Publications Coordinator

About the role

You may be required to travel to our Mumbai office based on business requirements or for company/team events CACTUS is hiring a publications coordinator on a contractual basis, to support academic researchers and scholarly publishing customers with their various publication and expert-driven needs.

What you'll do

• Develop an excellent partnership with customers and follow through on customer commitments with a strong sense of ownership and integrity
• Efficiently manage service offerings/packs/projects to deliver superior customer experience
• This includes but is limited to tracking progress, deciding appropriate next steps, and coordinating with customers and internal stakeholders effectively
• Perform quality assurance checks on the project-specific workflows and additional tasks to ensure quality work and timely delivery Analyze, triage
• Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is…

What you need

• Excel
• Customer service
• Power Automate
• CRM
• JIRA
• Freshdesk

Good to have

• Zendesk