Senior Manager - Customer Service & Logistics India
DelhiFull-time5–7 yrsPosted 1 week ago
Senior customer support role at Campari in Delhi. Needs 5–7 years and a degree.
About the role
The role is the senior India coordination point for operational issue resolution and works across Commercial, Finance, Planning, Tax, Legal, Quality, regional Supply Chain teams, external authorities, customers and logistics partners.
What you'll do
- Customer Service & Order Management
- Lead customer service and order-to-cash execution, ensuring accurate orders, invoicing, delivery visibility and timely issue resolution
- Drive service improvement through customer collaboration, missed-sales analysis and corrective actions
- Logistics, Imports & Distribution
- Ensure shipment visibility, documentation accuracy, stock integrity and effective management of logistics partners
What you need
- Customer service
- Logistics
- Warehouse operations
- Import/export
- Accounts receivable
- Sales
Good to have
- Food safety
- SAP
- SOP writing
- Demand planning
- ERP
- Accounts payable