CRM Consultant

About the role

Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table.

What you'll do

• Contribute being part of CRM transformation team undertaking Sales and Service Transformation engagements as an individual contributor/ lead a team to develop work…
• Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods
• Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward
• Requirement gathering, document analysis, storyboards, business process definition and description, process modelling, use cases, user stories definition
• Stay updated with industry trends, emerging technologies, and best practices related to CRM and customer engagement

What you need

• CRM
• Salesforce
• LLMs
• Business analysis