FBS Claims Operations Supervisor/Team Lead
PuneFull-time3–6 yrsPosted 5 months ago
Mid-level banking role at Capgemini in Pune. Needs 3+ years.
About the role
This role is responsible for leading, managing and supporting assigned administrative team to effectively service internal and external customers. Responsible for continuous improvement of customer experience, business results, compliance, and employee development.
What you'll do
- Responsible for leading, managing and supporting assigned administrative team to effectively service internal and external customers
- Responsible for continuous improvement of customer experience, business results, compliance, and employee development
- Responsible for supervising inbound/outbound calls and for overseeing distribution of mail and other documents to appropriate individuals in the organization
- Work Timings (India) - (6:30pm – 3:30am IST)
What you need
- Team management
- Customer service
- Insurance
- Six Sigma
- ISO 9001
- Compliance
Good to have
- Voice process
- Root cause analysis