FBS Dir, Claims Ops & Support Services

About the role

This position provides strategic and operational leadership for a large nearshore and offshore claims support organization, accountable for standing up, scaling, and stabilizing a multi-location claims operational support model. The role defines the end-to-end delivery model, oversees the transition of work, and builds sustainable offshore capabilities that support long term operational effectiveness and growth.

What you'll do

• Sets and executes overall strategy by aligning priorities, service models, and outcomes to business needs and enterprise objectives
• Leads a large nearshore and offshore organization by providing direction across varied teams while ensuring consistent execution, engagement
• Oversees and integrates multiple, distinct claims support teams, with accountability for transitioning work across locations and owning stabilization
• This role balances standardization with the unique needs of diverse, claims adjacent services while establishing scalable, centralized delivery models
• Establishes performance measures and operating standards, monitors results, identifies risks and opportunities, and leads initiatives to improve efficiency, quality

What you need

• Power BI
• Excel
• Reporting
• Insurance
• Data analysis
• Budgeting

Good to have

• Learning and development