FBS Service Desk Technician I
Hyderabad, PuneFull-time0–3 yrsPosted 3 weeks ago
Junior IT support role at Capgemini in Hyderabad and Pune. Open to freshers; up to 3 years.
About the role
Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. - Log all interactions, resolutions, and follow-up actions in the service management system. - Adhere to established service desk procedures and performance objectives. -…
What you need
- Hardware
- Office 365
- ServiceNow
- Windows
- Intune
- AWS
Good to have
- IAM
- Azure
- Ticketing tools
- SOP writing