Manager-Service Assurance
GurugramFull-time12–22 yrsPosted 2 weeks ago
Leadership audit role at Capgemini in Gurugram. Needs 12+ years.
About the role
Manager-Service Assurance at Capgemini. Manage end-to-end service assurance activities.
What you'll do
- Manage end-to-end service assurance activities
- Govern Major Incident Management processes
- Track SLA, MTTR, and operational KPIs
- Drive RCA reviews and continuous improvement programs
- Lead customer and executive communications during outages
What you need
- Reporting
- Root cause analysis
- Compliance