Workforce Management Analyst
PuneFull-timeJunior levelPosted today
Operations role at Capgemini in Pune.
About the role
Analyzes trends within assigned operations, including call volumes, call patterns, staff productivity, and resource allocation. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and corporate objectives. Analyzes call volumes, call patterns, call trends, and staff productivity for assigned centers; uses this information to build, coordinate, and accurately maintain employee schedules.
What you'll do
- Work Timings (India) - 08.30 PM IST to 5.30 AM IST
What you need
- MS Office
- Problem solving
- Documentation