Assistant Manager
MumbaiFull-time20–30 yrsPosted 1 week ago
Leadership legal role at Career Site in Mumbai. Needs 20+ years.
About the role
Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable) No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Oversee and manage a team of CCEs, providing leadership and direction. Handle complex customer inquiries and escalate issues as needed.
What you'll do
- Oversee and manage a team of CCEs, providing leadership and direction
- Handle complex customer inquiries and escalate issues as needed
- Monitor and evaluate team performance, providing feedback and coaching
- Implement and maintain efficient customer care processes and procedures
- Collaborate with other departments to align customer care strategies
What you need
- Compliance
- Documentation
- MIS reporting