Associate
DelhiFull-time1–2 yrsPosted 5 days ago
Junior customer support role at Career Site in Delhi. Needs 1–2 years and a BBA or B.Com.
About the role
Digitide Solutions Limited is seeking a motivated Associate for its CLM Domestic BFSI – Manpower Back Office team. The role serves as the first point of contact for customers, delivering accurate information on banking and financial services, resolving queries promptly, and maintaining high levels of client satisfaction.
What you'll do
- Collaborate with cross‑functional teams to ensure seamless service delivery and contribute to continuous process improvement
- Respond to inbound customer calls, emails, and chat messages in a courteous and timely manner
- Identify, investigate, and resolve client issues related to BFSI products and services
- Provide accurate information on account status, transaction details, and policy terms
- Follow up with customers to confirm issue resolution and gather feedback
What you need
- CRM
- Data entry
- MS Office
- Problem solving
Good to have
- Customer service