Associate
ThaneFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Thane. Needs 1–2 years and a BBA.
About the role
As an Associate, you will be a key member of our team, responsible for providing exceptional support to our clients. Your role will involve managing and nurturing client relationships, ensuring their needs are met, and maintaining a high level of satisfaction. You will work closely with the team to deliver an outstanding service, utilizing your excellent communication and organizational skills.
What you'll do
- Build and maintain strong client relationships, ensuring a positive and professional image
- Handle client inquiries and provide timely, accurate responses, offering effective solutions
- Collaborate with the team to develop and implement client engagement strategies
- Monitor and analyze client feedback, identifying areas for improvement and implementing changes
- Ensure a smooth and efficient client onboarding process, providing necessary support and guidance
What you need
- CRM
- MS Office
- Communication