BPM - EXE
ThaneFull-time3–6 yrsPosted 2 months ago
Mid-level customer support role at Career Site in Thane. Needs 3+ years and a BBA.
About the role
As a BPM - EXE, you will play a crucial role in managing and improving our business processes, particularly in the Collections department. Your primary focus will be on enhancing operational efficiency, streamlining workflows, and ensuring that our customer care executives (CCEs) have the tools and processes in place to deliver exceptional service.
What you'll do
- Play a crucial role in managing and improving our business processes, particularly in the Collections department
- Oversee and analyze current business processes, identifying areas for improvement and optimization
- Develop and implement strategies to enhance operational efficiency, reduce costs, and improve customer satisfaction
- Collaborate with cross-functional teams, including IT, operations, and customer care, to align process improvements with overall business goals
- Train and mentor CCEs on best practices and new process implementations, ensuring a smooth transition and adoption of changes
What you need
- Customer service
- Problem solving