Branch Operations Executive
MumbaiFull-time3–6 yrsPosted 2 days ago
Mid-level finance role at Career Site in Mumbai. Needs 3+ years and a BBA or B.Com.
About the role
You will supervise a team of Customer Care Executives, enforce compliance standards, and collaborate with cross‑functional teams to meet service level agreements and business objectives. Supervise and mentor the Customer Care Executive (CCE) team to ensure high‑quality customer interactions. Monitor daily branch performance metrics and enforce SLA compliance.
What you'll do
- Supervise a team of Customer Care Executives, enforce compliance standards
- Supervise and mentor the Customer Care Executive (CCE) team to ensure high‑quality customer interactions
- Monitor daily branch performance metrics and enforce SLA compliance
- Handle escalated customer issues and coordinate timely resolutions
- Coordinate with finance, compliance, and IT departments to streamline back‑office workflows
What you need
- Customer service
- Reporting
- Compliance
- CRM
- Insurance