Campus Hiring Application
IndiaFull-time0–3 yrsPosted 3 months ago
Junior customer support role at Career Site. Open to freshers; up to 3 years, with a BBA.
About the role
The Customer Care Executive will be responsible for handling customer interactions through calls, emails, and chats. The role requires strong communication skills, problem-solving ability, and a customer-first mindset to ensure high levels of satisfaction and service quality. Handle inbound and outbound customer calls in a professional manner
What you'll do
- Responsible for handling customer interactions through calls, emails, and chats
- Handle inbound and outbound customer calls in a professional manner
- Respond to customer queries via phone, email, and chat within defined SLAs
- Provide accurate information about products, services, and processes
- Resolve customer complaints effectively and escalate when required
What you need
- Recruitment
- CRM
- Customer service
- Upselling
- Cross-selling
- Problem solving