CCE
BengaluruFull-time2–5 yrsPosted 5 days ago
Mid-level customer support role at Career Site in Bengaluru. Needs 2+ years and a diploma.
About the role
This role requires strong communication skills, a customer‑focused mindset, and the ability to work collaboratively with cross‑functional teams to resolve problems quickly and efficiently. Answer inbound calls and respond to emails from domestic clients in a courteous and timely manner. Identify, diagnose, and resolve customer issues related to CLM products and services.
What you'll do
- Identify, diagnose, and resolve customer issues related to CLM products and services
- Provide product knowledge and usage guidance to enhance client satisfaction
- Monitor service level agreements (SLAs) and ensure compliance with response time targets
- Participate in regular training sessions to stay updated on product changes
- Collaborate with sales and operations teams to address client onboarding queries
What you need
- CRM
- Customer service
- Voice process
- MS Office
- Sales
- Communication