CCE
BengaluruFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at Career Site in Bengaluru. Needs 2+ years and a diploma.
About the role
You will handle a high volume of customer interactions, resolve issues efficiently, and ensure a positive experience that aligns with our service standards and compliance requirements. Respond to inbound customer inquiries via phone, email, and chat promptly. Resolve product and service issues following company guidelines.
What you'll do
- Handle a high volume of customer interactions, resolve issues efficiently
- Respond to inbound customer inquiries via phone, email, and chat promptly
- Resolve product and service issues following company guidelines
- Meet or exceed defined service level agreements (SLAs) and quality metrics
- Provide product knowledge and usage guidance to customers
What you need
- CRM
- Customer service
- MS Office
- Data privacy
- Problem solving