CCE
BengaluruFull-time1–4 yrsPosted over a month ago
Junior customer support role at Career Site in Bengaluru. Needs 1+ years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions. Your role is crucial in maintaining strong customer relationships and driving business growth. You will work collaboratively with our team to deliver an exceptional customer experience, ensuring client satisfaction and loyalty.
What you'll do
- Be the front-line representative for our company, handling inbound customer inquiries and providing timely and accurate solutions
- Handle inbound customer calls, emails, and chats, providing prompt and accurate responses
- Resolve customer queries and complaints, ensuring a high level of satisfaction
- Collaborate with cross-functional teams to address complex customer issues
- Ensure compliance with company policies and procedures during customer interactions
What you need
- CRM
- Customer service
- Problem solving