CCE
BengaluruFull-time1–2 yrsPosted 2 months ago
Junior customer support role at Career Site in Bengaluru. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and support. Your role will involve handling inbound calls, emails, and other forms of customer inquiries, ensuring a prompt and efficient response. You will be responsible for resolving customer issues, providing accurate information, and maintaining a high level of customer satisfaction.
What you'll do
- Be the front-line representative for our company, interacting with customers and providing them with the necessary assistance and support
- Be responsible for resolving customer issues, providing accurate information, and maintaining a high level of customer satisfaction
- Handle inbound customer inquiries via phone, email, and other communication channels
- Resolve customer issues and complaints in a professional and friendly manner
- Maintain a high level of customer satisfaction by delivering exceptional service and support
What you need
- CRM
- Customer service
- Voice process
- Communication