CCE
ChennaiFull-time2–5 yrsPosted 5 days ago
Mid-level customer support role at Career Site in Chennai. Needs 2+ years and a BBA.
About the role
This role requires strong communication skills, attention to detail, and a proactive approach to improving service processes. The successful candidate will contribute to maintaining high service standards and support the company's growth objectives. Respond to client inquiries via phone, email, and chat in a courteous and timely manner
What you'll do
- Respond to client inquiries via phone, email, and chat in a courteous and timely manner
- Coordinate with internal departments to expedite issue resolution and follow‑up
- Maintain accurate client records and update account information as needed
- Generate daily and weekly performance reports for management review
- Monitor service level agreements (SLAs) and ensure compliance
What you need
- CRM
- Customer service
- MS Office
- Communication