CCE
ChennaiFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Chennai. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance. Your role is crucial in maintaining strong customer relationships and ensuring a high level of satisfaction. You will be part of a dynamic team, working collaboratively to achieve excellent customer service standards.
What you'll do
- Be the first point of contact for our customers, handling inbound calls and providing timely and accurate assistance
- Be part of a dynamic team, working collaboratively to achieve excellent customer service standards
- Resolve customer complaints and issues, escalating complex matters to the appropriate team members
- Maintain accurate records of customer interactions and ensure data privacy and security
- Collaborate with cross-functional teams to enhance the overall customer experience and provide seamless support
What you need
- CRM
- Customer service
- Voice process
- Data privacy
- Problem solving