CCE
HyderabadFull-time1–2 yrsPosted 4 weeks ago
Junior customer support role at Career Site in Hyderabad. Needs 1–2 years and a diploma.
About the role
As a CCE, you will be the first point of contact for our customers, handling inbound calls and providing timely and accurate information. Your primary goal is to resolve customer queries and ensure their satisfaction. You will be part of a dynamic team, working collaboratively to achieve excellent customer service standards.
What you'll do
- Be the first point of contact for our customers, handling inbound calls and providing timely and accurate information
- Be part of a dynamic team, working collaboratively to achieve excellent customer service standards
- Maintain a friendly and courteous demeanor, building strong relationships with customers and fostering a positive brand image
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
What you need
- CRM
- Customer service
- Voice process
- Problem solving